LEILMALL aim to provide excellent customer service. This includes offering a great range of products, which we carefully package for safe delivery. We understand that sometimes a product needs to be returned, so we do our best to make sure that it is an easy and smooth process for you.

WHAT can be returned?

If an item is damaged or faulty, and this damage is not caused by misuse or neglect, under The the host country Consumer Law, returns will be issued.

WHEN do items need to be returned? Within 7 days of purchase

WHERE do items need to be returned to?

Return to LEILMALL office or to the closest LEILMALL stockist office.

How do customers claim return items?

To start a return claim:

Log in to your LEILMALL Account

Go to the support Centre

Follow the prompts to submit an online return claim

Once you get response from us and your return is approved, post the returns to our Nearest stockist.